‘Row’ accessed the Haven in October of 2025, after being referred by the City Council. She had made a disclosure of domestic abuse by her partner.
Because of her immigration status, she was not entitled to emergency housing (as she had no recourse to public funding). Row was in an impossible position, unable to leave the UK and unable to claim asylum.
When Row first visited the Haven, staff provided a safe comfortable space and allowed her to settle with very little questioning until she felt more comfortable.
As with all women accessing the service, our staff worked in a trauma informed way with Row and, after several visits, were able to gain her trust and begin to understand the complexities of her situation.
With the help of Women’s Aid, our staff were able to identify and manage Row’s situation as a case of female trafficking. We worked closely with other services and were transparent at every step of the process, so that Row felt included in decisions.
As a result of this partnership working, Row is now free from her trafficker and in safe, specialised, and secure accommodation in another city.
