Row accessed the Haven in October of 2025 after being referred by the City Council. Row had made a disclosure of domestic abuse by her partner. Because of her immigration status she was not entitled to emergency housing (as she had no recourse to public funding). Row was in an impossible position – unable to leave the UK and unable to claim asylum.
When Row first visited the Haven staff provided a safe comfortable space and allowed her to settle with very little questioning until she felt more comfortable with. After several visits and a trauma-informed approach to her needs, staff were able to gain Row’s trust and consent to understand the complexities of her case.
With the help of Women’s Aid, Haven staff were able to identify and manage Row’s situation as a case of female trafficking. The Haven worked with other services on Row’s case and were transparent at every step of the process, so she felt included in decisions. With the collaboration of other services, Row is now free from her trafficker and in safe, specialised, and secure accommodation in another city.
