‘Michael’, an armed forces veteran in his mid-30s, had served a long prison sentence for a serious assault. Upon release, he returned to Cambridge and began rough sleeping.
Michael was eventually offered a place in a project for people who had recently been through the criminal justice system. His time in the forces had left Michael with mental health challenges. He was worried that the accommodation, which was not staffed 24/7, might leave him feeling vulnerable and cause him to lash out.
Usually, if someone had already declined an offer of accommodation, they would not be eligible for Crossways. But Michael was able to articulate his concerns and, working with staff at Wintercomfort, our Support Services Manager agreed he should be accepted.
In Crossways, Michael began to relax, reassured by the 24/7 presence of our professional security team. He engaged fully with our support staff and partner agencies, addressing his mental health and looking for next-stage accommodation where he could continue to make progress.
Our resettlement coordinator helped Michael make an application to Cambridge City Council’s Town Hall Lettings service, who agreed that he would be suitable for a place in a small, shared property.
Michael moved into a property close to a family member with whom he has a good relationship. He continues to receive support from our Survive & Thrive service, helping him maintain the stability gained at Crossways.
