‘Jenny’ is in her 50s and in 2023 had been living in specialist shared accommodation where she was receiving support for some mental health challenges. Her behaviour was adversely affecting the other residents, and Jenny was asked to leave. She ended up sleeping rough.
Mistrust meant Jenny’s engagement with support services was intermittent. She began occasionally accessing The Haven and, even though her behaviour could be challenging, Jenny started to communicate with ITAC staff and volunteers.
Shortly before Crossways reopened in November 2024, our team offered to show Jenny around the project to help build trust and confidence that we could provide for her needs. Jenny was able to choose her own room and was one of the first guests to move in.
During her stay, Jenny continued to face challenges with the shared nature of the accommodation, but with support from our teamwas able to sustain her place until we could secure her a new tenancy in a female-only setting within Cambridge, with an organisation that aligned with Jenny’s faith.
