‘B’ Story

‘B’ has been rough sleeping in the city for much of the last four years, only intermittently accepting accommodation offers and then often abandoning accommodation within a short period of time. She is generally mistrustful of services and dislikes disclosing personal information. However, since she’s been visiting the Haven, she has been engaging more than is her typical routine. When severe weather emergency accommodation was offered to her during a particularly cold spell, she accepted the accommodation. The Haven and local support services have jointly worked to better understand her needs which has been responded to positively by the council in the placements they can offer her. It is therefore significant that B has found the Haven to be an environment where she feels comfortable and not under pressure to engage, allowing her to accept support on her own terms.’