Volunteers, The Key To Success

06/04/2023

‘It is no exaggeration to say that we simply couldn’t run the winter provision without our dedicated team of volunteers. They offer such a range of skills to the project and I know too how much their efforts are appreciated by our guests. Their contribution to the positive person-centred environment that we strive to create for those we support is very valuable indeed.‘ Chris Dade, ITAC Services Manager.

At Crossways, we take pride in creating an atmosphere that is warm and welcoming. Providing a home for our guests, some of whom will have been with us for many weeks, requires coordination, planning and working in close partnership with other local organisations.

Hot meals are prepared and cooked every evening. The kitchen, lounge and communal areas are regularly cleaned. Rooms, each with ensuite bathroom, are made ready for new guests. Donations of food and other items need to be collected and sorted.

We work closely with our friends at Cambridge Churches Homeless Project (CCHP), Just Love and the 150 amazing volunteers who carry out these and countless other tasks. Many also take time to play games, watch TV and chat to guests.

Rachel Osborne, CCHP Volunteer Coordinator, has found the role rewarding since starting in January. She wanted to thank all the volunteers, many of whom offered their time and skills for a second winter at Crossways. Rachel found their commitment ‘truly inspiring’.

We spoke to three volunteers about their support for Crossways and the work of It Takes A City.

“If I could I’d stay here forever. Being here has saved my life. ”

Sue and Malc have been stalwart supporters of our work since the start of the pandemic when they made daily deliveries of meals and other necessities to those staying in hotels across the city.

When we opened Crossways in November 2021, they were keen to support the staff and guests, and were amongst the first to step up again this Winter.

Sue and Malc volunteer at least two mornings a week, giving our kitchen and communal areas a thorough clean, and preparing rooms for guests. Usually this is a straightforward cleaning operation however, on occasion, they have dealt with rooms that have been left in a state and need more attention. Whatever the task, they have gone the extra mile to freshen up the room for the next resident. Their good work in the kitchen contributed to our 5 (very good) Food Hygiene Rating following a recent environmental health inspection.

Barry recently moved to Cambridge, having retired as a primary headteacher, and was looking for opportunities to help those in need. He heard about Crossways and offered to help prepare and serve meals.

Barry often volunteers at the weekend and has found it incredibly rewarding. Volunteering has also helped him understand the many ways in which people can be affected by homelessness.

‘I have thoroughly enjoyed being part of this amazing project and meeting such incredible people along the way. Those that have organised and taken part in it deserve a massive pat on the back. I have been privileged to meet and hear the stories of the guests and I wish them all the best for the future. I hope that the people of Cambridge continue to give them support and respect and that the future ahead is more settled for them.’

We are already planning for next winter, and Crossways will reopen in November. We simply couldn’t do it without our volunteers, partners and the wider community. Contact us to find out how you can support our work.

Volunteers, The Key To Success

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